IT OPERATIONS • SYSTEMS • EXECUTIVE TECHNOLOGY
Technology support built around reliability, ownership and the business.
IT professional with 10+ years of experience across enterprise IT operations, systems support, endpoint lifecycle management, executive technology, compliance and process improvement.
PROFILE
Broad enough to see the system. Hands-on enough to own the problem.
My career has progressed from high-volume client troubleshooting into enterprise IT operations, executive support, endpoint management, service ownership and process improvement.
I enjoy work that sits between the technology and the people using it: diagnose the issue, coordinate the right teams, keep ownership clear, restore service, and improve the process when the problem is bigger than one ticket.
View technical capabilities →PROFESSIONAL FOCUS
IT Operations
Incident ownership, escalation, problem management, compliance, endpoint operations and service improvement.
02Systems & Endpoint
Active Directory, Microsoft 365, Entra ID, Intune, Autopilot, endpoint lifecycle and device compliance.
03Technical Leadership
Team lead experience, training, prioritization, knowledge transfer, executive support and cross-functional coordination.
SELECTED RESULTS
Specific outcomes, without the marketing language.
500+ → ~30 ticket queue improvement from a backlog more than a year old to a consistently maintained queue.
Estimated $2M in hardware cost savings through asset recovery and redeployment work.
700+ Adobe and 150+ Minitab licenses managed through deployment, support, deprovisioning and renewal.
2,000+ devices supported across laptops, desktops, all-in-ones and tablets.
Explore the work behind the numbers →CURRENT ROLE
Executive & Client Solutions Analyst
at TI Automotive.
Supporting C-suite, corporate and manufacturing environments while owning incidents, endpoint operations, compliance work, licensing, executive technology and service improvements.
See the full career history →