Microsoft & Identity
Active Directory · Microsoft 365 · Teams · Teams Rooms · Entra ID · Intune · Autopilot · Azure · Exchange exposure
TECHNICAL CAPABILITIES
A broad enterprise toolkit, with clear boundaries around where I am strongest.
I am strongest where endpoint, identity, user support and IT operations meet. The site intentionally avoids inflated skill ratings.
Endpoint & Hardware
Windows · macOS support · iOS · Android · imaging · enrollment · configuration · deployment · asset lifecycle
Infrastructure
DNS · DHCP · VPN · Cisco · Fortinet · Cisco VoIP · VMware exposure · Windows Server exposure
Security & Compliance
MFA · Conditional Access · GlobalProtect · Endpoint Security · Trend Micro · LAPS · device and asset compliance
Service Operations
Incident Management · Problem Management · Change Management · SLA alignment · escalation ownership · ITIL principles
Automation & Reporting
PowerShell · Python · Power BI · Tableau · Ivanti · Microsoft Graph exposure
Collaboration & AV
Teams Rooms · Teams Town Hall · executive broadcasts · conferencing technology · AV team coordination
Software Licensing
700+ Adobe licenses · 150+ Minitab licenses · deployment · configuration · support · deprovisioning · renewal coordination
Apple
Strong iPhone/iPad support; prior enterprise iPhone/Mac Mini deployment experience. Current macOS/MDM administration is an area of continued development.
HOW I WORK
Own the problem, even when someone else owns the system.
When an incident crosses team boundaries, I stay accountable for the outcome rather than simply handing the ticket to another group.
I communicate with the user, coordinate the technical teams, track the work and verify the result. When the issue exposes a process or compliance gap, I look for the underlying improvement.