EXECUTIVE & CLIENT SOLUTIONS ANALYST
IT Operations, executive technology and service ownership.
- Provide white-glove IT support for C-suite and executive leadership across corporate and manufacturing environments.
- Own incidents from start to finish, coordinating across networking, endpoint, identity, applications, infrastructure and security teams while retaining responsibility for the outcome.
- Historically closed approximately 200 ticketed incidents per month; current volume is approximately 50 per month following outsourcing changes.
- Support day-to-day IT Operations through prioritization, escalations, knowledge sharing and process consistency.
- Conduct IT Orientation for the corporate office.
- Support 2,000+ laptops, desktops, all-in-ones and tablets across procurement, quoting, receiving, imaging, enrollment, configuration, deployment, tracking, repair, replacement, reclaim, decommissioning and disposal.
- Use Ivanti and reporting to identify asset/device compliance issues and coordinate remediation such as patching and antivirus updates.
- Manage 700+ Adobe and 150+ Minitab licenses, including deployment, configuration, user support, deprovisioning and renewal coordination.
- Deploy, configure and manage Teams Rooms with AV teams.
- Produce executive Teams Town Hall events and support global IT employee meetings for 200+ IT professionals.