IT OPERATIONS~30
Ticket queue stabilization
Helped restore consistency to a queue that had grown to roughly 500 tickets, including tickets more than a year old. The operation now maintains roughly 30 tickets, generally around a month old.
SELECTED IMPACT
Technology work with a measurable operational outcome.
A concise view of the work behind the numbers. Detailed case studies provide the context.
ASSET RECOVERY$2M
Hardware cost avoidance
Personally located, reclaimed, cleaned, reimaged and redeployed business PCs. The broader recovery effort contributed to an estimated $2 million in savings by preventing unnecessary purchases.
ENDPOINT2,000+
Device lifecycle
Support the lifecycle of laptops, desktops, all-in-ones and tablets through procurement, receiving, imaging, enrollment, deployment, tracking, repair, reclaim and decommissioning.
LICENSING850+
Software licensing
Manage 700+ Adobe licenses and 150+ Minitab licenses across deployment, configuration, user support, deprovisioning and renewal coordination.
EXECUTIVE TECHNOLOGY10K+
Global employee broadcasts
Produce executive Teams Town Hall events reaching 10,000+ employees globally, coordinating with Communications and C-suite presenters.
INCIDENT RESPONSE200+
Historical incident volume
Previously closed approximately 200 ticketed incidents per month. Current ticket volume is approximately 50 per month following outsourcing changes.